About us - Our strength is in collaboration

We put our clients at the center of everything we do—fostering trust and lasting partnerships.

Founded in 2008, productOps helps Chief Data Officers, Business Executives, Higher Education Leaders, and Public Sector Professionals transform their data into a valuable asset that reveals insights into their most pressing challenges. Data isn’t static. Neither is the technology behind it. We keep up with the latest developments in data engineering and emerging technology so you don’t have to. Our ongoing partnership helps you remain competitive as tech evolves.

Incredible Employees
All-Star Pickleball Players
Delighted Clients

Our culture - Balance your passion with your passion for life

We are a group of like-minded people who share the same core values.

  • Trust & Transparency
    We foster a culture of having our team and client's best interest at heart, built over time through consistency in action and follow through. Communication and sharing is vital to the success of our team and clients, being ‘in the know‘ fosters a sense of ownership and commitment to our mission.
  • Respect & Inclusivity
    Every person should be treated with dignity and respect, regardless of position. We believe an inclusive culture allows for wide range of perspectives and ideas which leads to better solutions and decision making internally and for our clients.
  • Continuous Learning & Growth
    We believe a culture that prioritizes learning and development for the team results in higher engagement levels and delivery speed with higher quality results.

Proudly founded and located in Santa Cruz, CA


Images courtesy of unsplash.com

Our values - Balancing reliability and innovation

We aim to remain at the cutting edge of evolving trends and technologies. While the newest innovations may capture attention, our focus is on providing our clients with the most dependable and optimal solutions.

  • Meticulous
    We pride ourselves on a meticulous approach, rigorously analyzing every detail to ensure optimal solutions tailored to each client's specific needs.
  • Efficient
    productOps is renowned for its efficiency, swiftly delivering data-driven insights and solutions that streamline client operations.
  • Adaptable
    We excel in adaptability, seamlessly evolving our strategies to align with emerging trends and client objectives.
  • Honest
    Anchored in honesty, productOps ensures transparent communication and genuine recommendations in every client interaction.
  • Loyal
    We are deeply committed to loyalty, building lasting relationships and consistently prioritizing the long-term success of its clients.
  • Innovative
    productOps thrives on innovation, continuously balancing cutting-edge technologies and methodologies redefining industry standards with reliability our clients expect.

From the blog

Our team of experienced designers and developers has just one thing on their mind; working on your ideas to draw a smile on the face of your users worldwide. From conducting Brand Sprints to UX Design.

Evaluating our RAG-based Chatbot and Iteratively Improving its Reliability

We evaluate the output of a RAG AI chatbot against preferred answers, across different open-source LLMs and prompts.

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Building a Retrieval Augmented Generation (RAG) AI Chatbot to Improve Customer Service

In a world that continues to move toward on demand self-service, we worked with a global bicycle manufacturer to improve customer service with less resources, here's how it went down.

Read more

Tell us about your project

Our office

  • productOps
    110 Cooper Street
    Suite 201
    Santa Cruz, CA 95060