Project Overview

When a global leader in the pool and wellness industry approached us with a challenge, we jumped right in. What began as a straightforward cloud migration project evolved into a transformative initiative that delivered over $2 million in annual savings on warranty services. Along the way, we implemented a scalable, secure data solution designed to drive efficiency and innovation for years to come.

The Challenge

The client relied on an outdated monitoring system housed in their internal Network Operations Center (NOC). Device and connectivity limitations hampered their ability to monitor equipment effectively, causing operational inefficiencies and costly failures. They turned to productOps to migrate their operations to AWS. True to our approach, we started by taking a deep dive into their data.

Digging into the Data

Our initial analysis uncovered a surprising trend: pool pumps were failing at an alarmingly high rate. Despite the client’s investment in a sophisticated pump testing station, returned pumps often appeared to function normally. This discrepancy prompted us to investigate further.

Through comprehensive data analysis, we identified a critical issue: all failed pumps had experienced a power loss just before malfunctioning. When this power loss occurred at a specific point in time, it triggered a partial firmware overwrite, rendering the pumps inoperable.

Unfortunately, another significant obstacle emerged: the client’s data was neither easily accessible nor reliably accurate, making it difficult for the right people to take timely action.

The Solution

Our solution addressed both the immediate and long-term challenges:

• Cloud Migration:We transitioned the client to a secure and scalable AWS infrastructure, eliminating the device and connectivity constraints of their legacy system.

• Data-Driven Insights: Real-time monitoring and notifications were implemented, empowering the client with actionable data at their fingertips. This enabled the addition of unlimited devices and seamless firmware updates, resolving the root cause of the pump failures.

By building a robust, data-centric solution, we not only eliminated the $2 million annual cost of unnecessary warranty claims but also positioned the client as a leader in data-driven decision-making and exceptional customer service.

The Outcome

Collaborating closely with the client, we developed a comprehensive data strategy that prioritized early analysis and actionable insights. The result? A smooth migration to AWS, a secure and scalable data platform, and millions of dollars in annual savings. Beyond cost savings, the client gained a transformative competitive edge, ensuring their operations are future-proof and customer-focused.