Struggling with an antiquated system with severe device and connectivity limitations, they needed to make the right choices in order to continue to provide the service and quality their customers were accustomed to. With new hardware designs and a global reach they needed a robust and scalable platform that was secure and flexible.
We provided a dashboard to get an up-to-date view of active connections, user interactions, customer usage levels, transactions per second, and more.
We enabled live queries for devices with fault conditions, allowing problem corrections and over the air updates without the user needing to be involved or ever seeing a problem.
The client is able to identify malfunctioning devices and predict when specific devices and components will fail allowing service personnel to replace them avoiding service interruptions.
productOps connected more than 225,000 devices to a secure and flexible platform that scales based on demand to reduce costs and increase responsiveness.
Once productOps visualized the data it took just two days to identify the root cause of an intermittent problem which saved the client $2M annually in warranty costs.